WHEREAS, it is equally the objective of public policy to maintain a level playing field in the air transportation industry, conducive to sound, healthy and fair competition among industry players, as against disastrous and ruinous competition that can undermine public interest;. Shortcut for FAQ page. Shortcut for search page. If this is not practicable, the air carrier shall instead provide for priority handling and processing of such passengers. For domestic flights, the compensation shall be based on the stipulated amount in the relevant convention which governs international flights, the same to be given in Peso denominations. Right to Board Aircraft for the Purpose of Flight. This Regulation shall take effect ten 10 days after its publication in a newspaper of general application. A person who is named in the flight ticket shall be considered a passenger for the purpose of these rules.
Right to Board Aircraft for the Purpose of Flight. Statement page that will show the available accessibility keys. Permit Regulation for Stationary Sources. Passengers shall be given enough time before the published ETD within which to go through the check-in and final security processes. For domestic flights, the compensation shall be based on the stipulated amount in the relevant convention which governs international flights, the same to be given in Peso denominations. It is the duty of an air carrier or its authorized agent to inform its passengers if additional costs will be incurred for the use of facilities designed for passengers needing special assistance in airports located in other countries. Every air carrier must refund checked baggage fees and other optional service fees i. Provided, that, in case of promotional fares, the additional information shall be included:.
Compliance to these criteria is measured in three levels: Para sa mas maraming pagpipilian at malawak na control sa inyong flight, inaanyayahan kayong bumili ng iba pang klase ng tiket galing sa air carrier. Refund of Other Fees. Shortcut for search page. Advertisements of fares shall be clear and not adminitrative. Passengers shall be given enough time before the published ETD within which to go through the check-in and final security processes. Every passenger is entitled to transportation, seried conveyance and ancillary services, in accordance with the terms and conditions of contract of carriage with the air carrier.
For this purpose, air carriers operating in international airports and in other airports designated by the DOTC shall open their check-in counters in such airports at least two 2 hours before the ETD. WHEREAS, it is the thrust of public policy to encourage the entry of more players in the air transportation industry and promote greater competition among air carriers, which, in turn will enhance air service availability and create more options for better, safer, and more efficient and affordable air transportation, in support of trade, tourism and public convenience.
For domestic flights, the compensation shall be based on the stipulated amount in the relevant convention which governs international flights, the same to be given in Peso denominations. Every passenger shall, before purchasing any ticket for a contract of carriage by the air carrier or its agents, be entitled to the full, fair, and clear disclosure of all the terms and conditions of the contract of carriage about to be purchased.
Thus, any violation of the terms and conditions of the contract of carriage due to the fault or negligence of the air carrier shall entitle the passenger to compensation or alternative arrangements, as provided in this Air Passenger Bill of Rights, which are acceptable to the passenger. Statement page that will show the orde accessibility keys. This shall include the following instances:. Air carriers shall submit a monthly report to the CAB on the following:.
This Regulation shall apply to all aspects of contracts of carriage for flights or portions of a flight into, from, and within the territory of the Philippines operated by Sdministrative air carriers, and flights or portions of a flight from the territory of the Philippines operated by foreign air carriers. It is understood that professional authorities for those engaged in advertising, sales and promotion may impose additional standards or measures to regulate their industry.
In other airports, air carriers shall open their check-in counters at least one 1 hour before the ETD. For the purpose of this Regulation:. Persons accompanying a PWD, a senior citizen, dti-rotc a person requiring special assistance or handling should also be accommodated at the designated check-in counter mentioned in the preceding paragraph.
This certifies it as a stable and referenceable technical standard. For every twenty-four 24 hours of delay in such delivery, the air carrier shall tender an amount of Two Thousand Pesos Php2, Provided, that the air carrier shall have the right to claim from the requesting government entity the full-fare value of the seats requisitioned by the latter. Air carriers shall provide Customer Service Representatives who can address common problems, such as arranging for meals and hotel rooms for stranded passengers, settling denied boarding compensation, arranging luggage resolutions, and settling other routine claims or complaints, on the spot.
A passenger who is late in accordance with the preceding paragraph may be denied check-in administtrative directed to a standby or rebooking counter, as the case may be, for proper processing. Provided that, while a confirmed reservation is necessary to make a passenger eligible for compensation, a written confirmation issued by the air carrier or its authorized agent qualifies the passenger in this regard, even if the air carrier cannot find the reservation in the electronic records, as long as the passenger did not cancel the reservation or miss a reconfirmation deadline.
Your purchase of this ticket becomes a binding contract on your part to follow the terms and conditions of the ticket pf of the flight. Providing for new fees and charges for various services of the Environmental Management Bureau.
Official Gazette Open Data Portal. Otherwise, these rules shall apply in full. If this is not practicable, the air carrier shall instead provide for priority handling and processing of such passengers. Otherwise, provisions not deemed inconsistent shall be of suppletory application.
Policies and Guidelines on effective and proper handling, collection, transport, treatment, storage and disposal of health care waste. Depende sa patakarang angkop sa iyong tiket, ang hindi paggamit nito ay maaaring magresulta sa pagwawalang bisa sa inyong tiket o sa paniningil ng karagdagang bayad kung nais ninyong baguhin o kanselahin ang inyong tiket. Provided, that, in case of promotional fares, the additional information shall be included: If any section s or any part of this Regulation is declared unconstitutional by a competent authority, the remaining sections or parts thereof shall not be affected thereby.
For this purpose, the air carrier must present to the passenger proof, including, but not limited to, closed-circuit television monitor recordings, processing or number slips issued at the entrance of the check-in area, and other applicable or available means, that the latter failed to appear within the prescribed time for the check-in procedure.
Laws and Policies for Air Quality Management | Air Quality Management Section
Ordr air carrier must refund checked baggage fees and other optional service fees i. WHEREAS, the Philippine aviation industry, under a liberalized aviation regime, and especially with the emerging dominance of low cost carriers, has dramatically expanded, as shown by the unprecedented and consistent double digit growth rates of domestic and international travel in the last five 5 years.
Provided, further, that refund of checked baggage fees will also apply, if the baggage was not delivered to the passenger oc twenty-four 24 hours from the arrival of flight, on top of the compensation fee as mentioned in Section Compensation under Section 10 as Liquidated Damages. Press esc, or click the close the button to close this dialog box.
Joint Administrative Order
Shortcut for site map footer agency section of the page. Right to Sufficient Processing Time. Passengers may be asked to present identification documents, in line with Republic Act No.
Shortcut for contact page or form inquiries. All violations of this Joint Administrative Order shall be penalized in accordance with the pertinent provisions of the Civil Aeronautics Act of admiistrative Philippines, save for violations pertaining to Sections 5 and 6 which are governed by the relevant provisions of the Consumer Act of the Philippines, the dti-dktc agency of which is DTI. This shall include the following instances: A fraction of a day shall be considered as one day for purposes of calculating the compensation.
Right to Immediate Payment of Compensation. Depending on the adminiistrative rules applicable to your ticket, non-use of the same may result in forfeiture of the fare or may subject you to off payment of penalties and additional charges if you wish to change or cancel your booking.
Right to be Processed for Check-In. Consistent with the declared policy of the State to protect the interests of the consumers, which includes protection from misleading and fraudulent sales promotion practices, all sales promotion campaigns and activities of air carriers shall be carried out with honesty, transparency and fairness, and in accordance with the requirements of the Seriws Act of the Philippines, and its Implementing Rules and Regulations.
These shall be manned by CAB or CAB-deputized personnel, who shall assist passengers whose rights to the service have not been fully satisfied by the air carrier.